1. Introduction
By using www.thebehaviour.vet or booking with The Behaviour Vet (“TBV”), you agree to these terms and our Privacy Policy.
2. Our Services
Online behaviour consultations and courses. We are not an emergency service. Our advice does not replace an in-person examination, and our vets prescribe only where the law allows.
3. Your Account
You must be 18 or over, give accurate information and keep your sign-in details private.
4. Booking and Payment
Prices are in INR. Payment is taken via Razorpay when you book; bookings are confirmed by email.
5. Cancellations and Refunds
Email admin@thebehaviour.vet to cancel or reschedule. Refunds are at TBV’s discretion. Missed consultations and courses are non-refundable.
6. Video Consultations
The vet may record the consultation and use AI note-taking (see our Privacy Policy). Please don’t record it yourself without the vet’s agreement.
7. Courses and Content
Courses are for your personal use only and may not be shared or copied.
8. Acceptable Use
We may suspend accounts that misuse the website or are abusive to our team.
9. Our Responsibility
We cannot guarantee a behaviour outcome; you remain responsible for your pet’s safety. Our liability is limited to the amount you paid for the service, where the law allows.
10. Changes to these Terms
We may update these terms. The version in force when you book applies to that booking.
11. Governing Law and Contact
These terms are governed by the laws of India. Questions: admin@thebehaviour.vet.